FREQUENTLY ASKED QUESTIONS

Our minimum quantity is 25 cards but we will be pleased to supply any number of cards above this.

Yes, we are happy to provide samples.  Please call or email us with your request.

Yes.  The more you buy the more you save!  Discounts are included in the price tables.  Please call us if you would like us to quote for a large order.

No problem.  We are happy to customize the advertised text into the language that suits your own needs free of charge.  As a matter of course, we supply an artwork proof for sign-off by you.  Any proof amendments are carried out rapidly by our own design studio.  Once approved, your stationery will be printed and dispatched to you. We are happy to provide samples, whatever the language.

Yes.  You can have as much or as little information printed on to the cards as you require.  There is no additional cost for this service.  As a matter of course, we supply an artwork proof for sign-off by you.  Any proof amendments are carried out rapidly by our own design studio.  Once approved, your stationery will be printed and dispatched out to you.

Please see our Payment Section.

We will set up a business account at the time of ordering.

No. You can purchase any of our stationery without setting up an account.

This is a unique reference which enables us to access your details on our database.  You will find this number on your invoice.  If you are in any doubt, please call us and we will give it to you.

An Invoice will be sent to you a few days after your stationery has been dispatched.

Stationery may be returned within 21 working days of receipt and you will receive a full refund, credit or exchange providing that all items are carefully repackaged and returned to us in their original packaging and in a re-saleable condition.  For more details see our terms and conditions.

Our Condolence cards and Thank You cards measure 14.8cm x 21cm in portrait or landscape format. Our Welcome cards measure 10.5cm x 14.8cm in portrait or landscape format. (flat cards - like postcards) Our Envelopes measure 11.4 x 16.2cm (A6 size).

We use premium quality 300gsm brilliant white card.

We use robust cardboard packaging. Every effort is made to ensure that your stationery arrives in perfect condition.

We aim to dispatch your order within 24 hours or sooner (personalised stationery orders will be dispatched from your approval of an artwork proof).  You will be advised of any delay.

Every order receives a confirmatory email from us within 24 hours. You should retain this as your order confirmation. If you do not receive one, it could mean that we have not received your order, or it may mean that the email address you have registered with us is incorrect so the order confirmation cannot reach you. If you are in any doubt please call us.