Question 1

What is the minimum quantity of cards that we can order?

Accepted Answer

Our minimum quantity is 25 cards but we will be pleased to supply any number of cards above this.

Question 2

Can we receive samples of products?

Accepted Answer

Yes, we are happy to provide samples.  Please call or email us with your request.

Question 3

Do I get better prices for larger quantities?

Accepted Answer

Yes.  The more you buy the more you save!  Discounts are included in the price tables.  Please call us if you would like us to quote for a large order.

Question 4

I would like my stationery in another language.

Accepted Answer

No problem.  We are happy to customize the advertised text into the language that suits your own needs free of charge.  As a matter of course, we supply an artwork proof for sign-off by you.  Any proof amendments are carried out rapidly by our own design studio.  Once approved, your stationery will be printed and dispatched to you.

We are happy to provide samples, whatever the language.

Question 5

Can I add my practice logo and details?

Accepted Answer

Yes.  You can have as much or as little information printed on to the cards as you require.  There is no additional cost for this service.  As a matter of course, we supply an artwork proof for sign-off by you.  Any proof amendments are carried out rapidly by our own design studio.  Once approved, your stationery will be printed and dispatched out to you.

Question 6

How do I pay?

Accepted Answer

Please see our Payment Section.

Question 7

How do I open up an Account?

Accepted Answer

We will set up a business account at the time of ordering.

Question 8

Do I have to open an Account?

Accepted Answer

No. You can purchase any of our stationery without setting up an account.

Question 9

What is my Customer Account Number?

Accepted Answer

This is a unique reference which enables us to access your details on our database.  You will find this number on your invoice.  If you are in any doubt, please call us and we will give it to you.

Question 10

When do I receive an Invoice?

Accepted Answer

An Invoice will be sent to you a few days after your stationery has been dispatched.

Question 11

How can I return Items?

Accepted Answer

Stationery may be returned within 21 working days of receipt and you will receive a full refund, credit or exchange providing that all items are carefully repackaged and returned to us in their original packaging and in a re-saleable condition.  For more details see our terms and conditions.

Question 12

What size is your stationery?

Accepted Answer

Our Condolence cards and Thank You cards measure 14.8cm x 21cm in portrait or landscape format.
Our Welcome cards measure 10.5cm x 14.8cm in portrait or landscape format. (flat cards - like postcards)
Our Envelopes measure 11.4 x 16.2cm (A6 size).

Question 13

What type of card do you use?

Accepted Answer

We use premium quality 300gsm brilliant white card.

Question 14

How are the goods packaged?

Accepted Answer

We use robust cardboard packaging. Every effort is made to ensure that your stationery arrives in perfect condition.

Question 15

How long will my order take?

Accepted Answer

We aim to dispatch your order within 24 hours or sooner (personalised stationery orders will be dispatched from your approval of an artwork proof).  You will be advised of any delay.

Question 16

How can I be certain that you have received my order by email?

Accepted Answer

Every order receives a confirmatory email from us within 24 hours. You should retain this as your order confirmation. If you do not receive one, it could mean that we have not received your order, or it may mean that the email address you have registered with us is incorrect so the order confirmation cannot reach you. If you are in any doubt please call us.

FREQUENTLY ASKED QUESTIONS

What is the minimum quantity of cards that we can order?

Can we receive samples of products?

Do I get better prices for larger quantities?

I would like my stationery in another language.

Can I add my practice logo and details?

How do I pay?

How do I open up an Account?

Do I have to open an Account?

What is my Customer Account Number?

When do I receive an Invoice?

How can I return Items?

What size is your stationery?

What type of card do you use?

How are the goods packaged?

How long will my order take?

How can I be certain that you have received my order by email?

OUR STORE

01759 372 457
info@vet-cards.com

OPENING HOURS

Mon - Thurs: 10.00am - 16.00pm GMT.
Fri, Sat, Sun & Bank Holidays: Closed.

FREQUENTLY ASKED QUESTIONS

What is the minimum quantity of cards that we can order?

Can we receive samples of products?

Do I get better prices for larger quantities?

I would like my stationery in another language.

Can I add my practice logo and details?

How do I pay?

How do I open up an Account?

Do I have to open an Account?

What is my Customer Account Number?

When do I receive an Invoice?

How can I return Items?

What size is your stationery?

What type of card do you use?

How are the goods packaged?

How long will my order take?

How can I be certain that you have received my order by email?

OUR STORE

01759 372 457 info@vet-cards.com

OPENING HOURS

Mon - Thurs: 10.00am - 16.00pm GMT. Fri, Sat, Sun & Bank Holidays: Closed.

01759 372 457
info@vet-cards.com

Mon - Thurs: 10.00am - 16.00pm GMT.
Fri, Sat, Sun & Bank Holidays: Closed.